NO follow up done by Consultants

My mum belongs to the SADTU Pension Fund and was on the Sizwe Medical Fund. She however left the scheme, but last year due to her age (67 years) I tried to get her onto the medical aid. I sent an email to Tshepiso Mmzangwa, whom then referred me to Keledi Motsisi. Ms Motsisi called me in November 2019 and after explaining to her what I required, she stated that she needed to pull out my mums file and will re-register her according to the pension she receives.

And never heard from her again.

This year November 2020, send another email to both of them and Keledi calls me again. Explain everything to her again, gets same reply she needs to pull out the file and again she disappears. I tried emailing both of them again and I receive no feedback. Tried calling the offices, no reply.

If someone could please contact me urgently and follow up on the calls it would be highly appreciated as I need to put my mum on a medical aid urgently.

Their customer service and client retention is non-existent.