BS
Benedetta S

1 reviews | Active since Nov 2023

02 May 2024, 11:45

NO COMMUNICATION AND WORKMANSHIP

I have been a member of Hosmed Medical Aid since 2005. When they amalgamated with Sizwe, it has only been with problems. I have been suspended numerous times without any communication. I have been suspended last week again. For not submitting an affidavit as proof of my daughter still living with us. No need to say that NO mention or pre-messages for this suspension was given. Sizwe Hosmed says they have send notices...which I NEVER received. So strange that you would pay every month and that you have been on a medical aid for so long and would ignore messages of NO payment? I have to do their admin for them most of the time. Last year with my daughter's operation I had to go back to the hospital and sort the payments they were NOT doing, my time, my petrol, my communication. I am appalled to say the least that this medical aid has gone to shambles in the last 2-years. It is just another South African thing going down the drain because people don't work when they have a work.

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Replies (3)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply02 May 2024, 12:13
Official
Dear Benedetta,

Thank you for submitting the query, we sincerely apologise for the inconvenience caused. 
Kindly be advised that the cover is active. Let us know whether there are any outstanding queries so that we assist accordingly.

We appreciate your patience.  

Sizwe Hosmed team 
BS
Benedetta S's update02 May 2024, 13:14
Reviewer Update
In the last 2-years, this is the quickest response ever. Maybe from now on I should just put everything onto Hellopeter to get this turn around. You need to look at your customer service and allocations, currently all your departments shows poor workmanship. If you want members, you will need to start looking after them.
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply02 May 2024, 16:22
Official
thank you for your response, Benedetta. 
We value your feedback, thank you for bringing this to our attention. 
You are welcome to reach out directly to *** for future queries. 

Sizwe Hosmed team.