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Tamsyn S
1 reviews | Active since May 2014
20 Aug 2017, 16:18
No-call centre
I am a service provider and have been trying to query an incorrectly processed claim for 2 weeks. I have left a message with the "message centre" (put in place because the call centre cannot cope with the volume of calls) and I have sent an online enquiry. I was just on hold for 20 minutes and re-routed to the message centre twice. How am I supposed to actually get hold of someone who can assist me with my query?
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Replies (3)TS
Tamsyn S's updateReviewer Update
25 Aug 2017, 11:04No response from Sizwe to this review. Seems in line with their general ethos of not answering calls or emails either.
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Tamsyn S's update25 Aug 2017, 11:04
Reviewer Update
No response from Sizwe to this review. Seems in line with their general ethos of not answering calls or emails either.
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Tamsyn S's updateReviewer Update
31 Aug 2017, 09:31Still no response from Sizwe Medical Fund. Clearly customer service is of no concern.
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Tamsyn S's update31 Aug 2017, 09:31
Reviewer Update
Still no response from Sizwe Medical Fund. Clearly customer service is of no concern.
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Tamsyn S's updateReviewer Update
06 Sept 2017, 07:03Still no response and to add insult to injury, a claim I have submitted 3 times has now been rejected as a "stale claim" because it took Sizwe so long to process it (despite the fact that I submitted it within the specified time frame). So now you can add "theft" to the list of complaints I have against Sizwe Medical Fund.
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Tamsyn S's update06 Sept 2017, 07:03
Reviewer Update
Still no response and to add insult to injury, a claim I have submitted 3 times has now been rejected as a "stale claim" because it took Sizwe so long to process it (despite the fact that I submitted it within the specified time frame). So now you can add "theft" to the list of complaints I have against Sizwe Medical Fund.