No assistance for nearly one month!

I phoned your call centre and was referred to iso-leso who advised that they cannot access my medical aid savings and referred me back to Sizwe Hosmed. I sent an email on the 24th June 2024 and to date have received no response *** . I phoned you call centre again on the 4th July 2024 Ref N*** and was advised i can use my accumulated savings to pay for the balance of my frames and was advised to email your claims department which i did do on the 4th July 2024 WF***4N***1 and received no response to date whilst I know the 7 working days is tomorrow one day does not make a difference especially since I have been waiting for assistance from the 24th June. I do not know why we have to beg and complain for assistance when we pay for this service which does not run cheap , you are not doing us a free service or favour. I have now been delayed for my eye test and new glasses for nearly a month because no one can respond to emails and help. The customer service has honestly become so bad since it has changed to Sizwe Hosmed and I am totally fed up.