ZM
Zama M
1 reviews | Active since Oct 2023
23 Oct 2023, 13:08
Need
I would like to express my disappointment service from Sizwehosmed Medical aid.
I have terminated my membership with a scheme in May 2023, and joined another scheme, because the organization that I am working for they don't use Sizwehosmed I am struggling to get my Saving Refunds R14800.00 I have sent emails calls no any response from thier Billing department. I have Escalate my requests to their Billing Supervisor by the name of Mathabo also she is not responding as well.
I am not happy it is been 3 weeks now with no response.
I am not too sure who can able to assist me with this request.
Helpful (0)
Replies (8)0
Replies (8)
Sizwe Hosmed Medical Scheme's replyOfficial
23 Oct 2023, 13:28Dear Zama,
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply23 Oct 2023, 13:28
Official
Dear Zama,
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
ZM
Zama M's updateReviewer Update
23 Oct 2023, 13:32This autmoted response, isn' really helping
Need someone urgent to attend this matter.
Need someone urgent to attend this matter.
ZM
Zama M's update23 Oct 2023, 13:32
Reviewer Update
This autmoted response, isn' really helping
Need someone urgent to attend this matter.
Need someone urgent to attend this matter.
Sizwe Hosmed Medical Scheme's replyOfficial
23 Oct 2023, 14:07Dear Zama,
Thank you for taking our call earlier.
Kindly note that we are working on the query and feedback will be provided urgently.
Sizwe Hosmed team.
Thank you for taking our call earlier.
Kindly note that we are working on the query and feedback will be provided urgently.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply23 Oct 2023, 14:07
Official
Dear Zama,
Thank you for taking our call earlier.
Kindly note that we are working on the query and feedback will be provided urgently.
Sizwe Hosmed team.
Thank you for taking our call earlier.
Kindly note that we are working on the query and feedback will be provided urgently.
Sizwe Hosmed team.
ZM
Zama M's updateReviewer Update
24 Oct 2023, 09:47Hi
Any update regarding my request, how long I have to wait to receive a proper feedback from Sizwehosmed.
Can this matter to be attended by the COB today and my refund. I don't need any feedback, the feedback I need now Is bank notification.
I won't recommend anyone to join Sizwehosmed.
Any update regarding my request, how long I have to wait to receive a proper feedback from Sizwehosmed.
Can this matter to be attended by the COB today and my refund. I don't need any feedback, the feedback I need now Is bank notification.
I won't recommend anyone to join Sizwehosmed.
ZM
Zama M's update24 Oct 2023, 09:47
Reviewer Update
Hi
Any update regarding my request, how long I have to wait to receive a proper feedback from Sizwehosmed.
Can this matter to be attended by the COB today and my refund. I don't need any feedback, the feedback I need now Is bank notification.
I won't recommend anyone to join Sizwehosmed.
Any update regarding my request, how long I have to wait to receive a proper feedback from Sizwehosmed.
Can this matter to be attended by the COB today and my refund. I don't need any feedback, the feedback I need now Is bank notification.
I won't recommend anyone to join Sizwehosmed.
Sizwe Hosmed Medical Scheme's replyOfficial
24 Oct 2023, 11:15Dear Zama,
Thank you for your message.
kindly note that feedback has been shared via the provided email address.
Sizwe Hosmed team.
Thank you for your message.
kindly note that feedback has been shared via the provided email address.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply24 Oct 2023, 11:15
Official
Dear Zama,
Thank you for your message.
kindly note that feedback has been shared via the provided email address.
Sizwe Hosmed team.
Thank you for your message.
kindly note that feedback has been shared via the provided email address.
Sizwe Hosmed team.
ZM
Zama M's updateReviewer Update
26 Oct 2023, 12:19Any one who can advise, where I can Escalate this, to get a feedback it's 48 hours, clearly they are not honest with me. All I get they still waiting for Billing department with a feedback.
Very disappointed at this stage and frustrated.
This is my contribution, my money now they playing. You don't care about your clients.
Very disappointed at this stage and frustrated.
This is my contribution, my money now they playing. You don't care about your clients.
ZM
Zama M's update26 Oct 2023, 12:19
Reviewer Update
Any one who can advise, where I can Escalate this, to get a feedback it's 48 hours, clearly they are not honest with me. All I get they still waiting for Billing department with a feedback.
Very disappointed at this stage and frustrated.
This is my contribution, my money now they playing. You don't care about your clients.
Very disappointed at this stage and frustrated.
This is my contribution, my money now they playing. You don't care about your clients.
ZM
Zama M's updateReviewer Update
26 Oct 2023, 12:36Dineo I thought you pushing this matter, making false promise.
Please note if I don't receive my refund until tomorrow, I am taking this issue further.
You're quickly to take premiums..this is my money.
Please note if I don't receive my refund until tomorrow, I am taking this issue further.
You're quickly to take premiums..this is my money.
ZM
Zama M's update26 Oct 2023, 12:36
Reviewer Update
Dineo I thought you pushing this matter, making false promise.
Please note if I don't receive my refund until tomorrow, I am taking this issue further.
You're quickly to take premiums..this is my money.
Please note if I don't receive my refund until tomorrow, I am taking this issue further.
You're quickly to take premiums..this is my money.
ZM
Zama M's updateReviewer Update
01 Nov 2023, 13:06How many calls, emails follow-ups we should make to get answers, waisting money for airtime, data sending emails. Who is going to reimburse me, because of the *********** of Sizwehosmed.
I have Escalated the matter to CMS hopefully they'll attend this matter.
They are keep on making false promises
I have Escalated the matter to CMS hopefully they'll attend this matter.
They are keep on making false promises
ZM
Zama M's update01 Nov 2023, 13:06
Reviewer Update
How many calls, emails follow-ups we should make to get answers, waisting money for airtime, data sending emails. Who is going to reimburse me, because of the *********** of Sizwehosmed.
I have Escalated the matter to CMS hopefully they'll attend this matter.
They are keep on making false promises
I have Escalated the matter to CMS hopefully they'll attend this matter.
They are keep on making false promises