My problem with Sizwehosmed Med. Aid.

I have been a client of Sizwehosmed Med Aid for a number of years (through SA Typographical Union) and have always had excellent service, until now! On the morning of the 2nd February 2023, I went to Healthy Hearing for an appointment to see their Audiologist as I seemed to be losing my hearing. They were able to see me straight away, after phoning Sizwe to make sure I am covered for this procedure. I found all the Staff at Healthy Hearing to be very friendly and professional. After ascertaining that my hearing definitely needed attention, that afternoon they sent every document Sizwe had asked for. This ranged from a quotation, a referral letter from my GP and a claim form, through to an invoice. A month and many, many phone calls from both me and Healthy Hearing (as well a Union representative), they keep insisting that they haven't received a claim form! This, despite them giving Healthy Hearing an authorisation number and a reference number!! (the authorisation number expired on the 28th February!) With my hearing seeming to be deteriorating by the day, I am losing all hope of ever receiving the hearing aids I need - as a Pensioner , I certainly can't afford to pay cash for them! Sizwe, perhaps you should look at the processes relating to the Claims Department - how is it that after a whole month, your Customer Service staff tell me my claim is not in the system!!!