MY CURRENT SITAUTION BEING 33 WEEKS PREGANT WITH A HORRIBLE MEDICAL AID

i have had issues with almost every claim. so much i had to pay cash for because there call center knows jack ****. i am currently 33 weeks pregnant and i cant even express the amount of stress they have put me through daily. last year July I gave birth to a still born and have used Ampath Lab during my labor, its almost a year and Sizwe hasn't paid that claim. they made every excuse possible. it has not been a stale claim as i have sent them proof of submission but no acknowledge that. no replies to emails or calls. they don't even pick up their own reference numbers when you call to inquire. if i only wasn't currently pregnant i would have cancelled this medical aid for all this stress and drama. one week they give me a reference number and the next week they cannot pick it up on their system. how do i solve an issue like this with a medical aid that doesn't help at all.

i would someone in management from Sizwe to see this and call me. if this is what i had to endure, so should Sizwe ensure this embarrassment. ***

thanks