sK
samuel K
1 reviews | Active since Jan 2015
18 Jun 2025, 16:22
MSA refund still not paid
After my initial review and being promised feedback, The refund is still not paid after 5 months of termination of membership. Sizwe's response here on hello peter is that they will escalate but nothing happens. The call center consultants always tell you that documents and the amount due is with finance. same story every time. I'm beyond tired of this. Totally disappointing coming from a company this size
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Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
18 Jun 2025, 20:02 Dear Samuel,
Thank you for reaching out again.
Kindly be advised that we are handling your query.
Apologies for the delay and inconvenience this is causing you.
Sizwe Hosmed team.
Thank you for reaching out again.
Kindly be advised that we are handling your query.
Apologies for the delay and inconvenience this is causing you.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply18 Jun 2025, 20:02
Official
Dear Samuel,
Thank you for reaching out again.
Kindly be advised that we are handling your query.
Apologies for the delay and inconvenience this is causing you.
Sizwe Hosmed team.
Thank you for reaching out again.
Kindly be advised that we are handling your query.
Apologies for the delay and inconvenience this is causing you.
Sizwe Hosmed team.
sK
samuel K's updateReviewer Update
16 Aug 2025, 06:57My last communication was in June the response I received was that the refund has been sent to the finance dept. I requested to speak to the finance dept during my call in, but apparently they do not take calls. There is Clearly no respect and consideration for a client that gave this company business for more than ten years. What one receives is an automated response to shut the client up
sK
samuel K's update16 Aug 2025, 06:57
Reviewer Update
My last communication was in June the response I received was that the refund has been sent to the finance dept. I requested to speak to the finance dept during my call in, but apparently they do not take calls. There is Clearly no respect and consideration for a client that gave this company business for more than ten years. What one receives is an automated response to shut the client up