SK
Shannon K

1 reviews | Active since Apr 2021

23 May 2022, 10:44

Mr Kammies

Poor poor poor I've received a letter from a the doctor my wife saw, we registered for the miternity benefits bambino package but unfortunately loss the baby at 6 weeks doctor had to check on my wife agian and we went back had to pay a co payment of R500 and the Friday the doctor emailed me that I must find out why the medical aid didn't pay the balance of R463 yet I mean we take out medical aid for service deliver and peace of mind we had to deal with a lot and I've been holding on for almost half an hour to be told I must speak to enablemed and was transferred by a Kenneth and then enabledmed said I must speak to sizwe I mean really it doesn't matter what plan you are on the assistants is poor to say the least I have other stuff to worry about we pay monthly to be messed around and sort out petty stuff like this doctor's are quick to send lawyers letters, I wonder if I sould speak to mine about the treatment our schemes are treating issues I mean it's sizwe hosmed now and the help is still the same cmon not happy client at all right now.

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Replies (4)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply23 May 2022, 11:15
Official
Dear Shannon,

We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.

Your Choice for Quality Care, 
Team Sizwe Hosmed
SK
Shannon K's update24 May 2022, 22:08
Reviewer Update
Nothing resolved I asked the guy call me back on my lunch he message me at 2 am in the morning with a please call me I just don't know anymore the question is I've paid my Co payment and the R468 claim which sizwe sms'ed me they got now I am approached as to why sizwe haven't settled yet really bad service hey
SK
Shannon K's update24 May 2022, 22:14
Reviewer Update
The consultants is *********** sort yourselves out we are paying clients someone needs to take responsibility,
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply25 May 2022, 08:12
Official
Dear Shannon,

We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.

Your Choice for Quality Care, 
Team Sizwe Hosmed