Mr Chris Armstrong a good ambassador @ Sizwe Medical Aid

After so much trouble and frustration lasting longer than 9 months to get hold of someone at Sizwe Medical Aid to correct a continued suspension of benefits because of an administrative fault on their part resulting in a formal complaint to the Council for Medical Aid Schemes we finally spoke with a Mr Chris Armstrong at Sizwe. This after benefits were reinstated and shortly thereafter again suspended. My wife spoke to so many call centre agents whom promised to call back but never did. On one occassion she asked the call centre agent for her name as a reference in the event of things not being corrected. She merely put down the phone. My wife had to restart the whole process. This continued over a period of 9 months. However after discussing the matter with Mr Armstrong 7 months ago things are much better to the extent that any concerns are dealt with immediately. I just hope Mr Armstrong never leaves Sizwe for whatever reason afraid that history will only repeat itself. It is a sad state of affairs that companies in SA are administered in this manner and in more cases worst than government departments. Fortunately there are still people such as Mr Armstrong who care and provides services to us the clients. Membership ********** 6362