Most pathetic customer service I have ever received!

I have been an active member since April 2019 and never had any need to use my medical aid until this year. I had received no statements and no notices that my debit order wasn't going off since the beginning of 2022 until I noticed this myself and queried this in March 2022 - my query was ignored and I received no feedback. I queried again in August 2022 and at first I was provided with the outstanding balance, I paid and sent through proof of payment and received an SMS stating that my membership has been reinstated. However a few days later I receive an email stating that my membership has been terminated due to non-payment. EVERY SINGLE TIME I enquire WHY I was not informed of this and why I never received any of the notices, I am met with *********** customer service who do not have the decency to go through my queries and provide me with comprehensive feedback. Nobody can provide me with proof that any of the notices were sent to me (because obviously it was never sent to me!). Nobody can answer any of my queries and it is impossible to escalate the matter because they do not provide a proper complaints process for us to follow. When they do not have the answers, they completely ignore my emails! You do not realize that you are playing with our health and as a result, with our lives.