MOST APPALLING & UNPROFESSIONAL CUSTOMER SERVICE -

<p>I terminated my membership with effect 31August 2016. Since 2 Sept 2016, despite numerous emails</p> <p>and telephone calls ( call centre) I still await my membership certificate as at 31August 2016, together with a</p> <p>refund. The agent at the call centre refused to connect me to the membership department nor would they advise</p> <p>me the email address of the principal officer in order to esclate this matter.</p> <p>The only response from Sizwe is an automated email confirming that they have received my request and the expected query resolution time is 3 working days. (ref # WF ********** 1N30223 on of many).</p> <p>Their customer service is beyond a Joke!!!</p> <p> </p> <p> </p> <p> </p>