PM
Pierre M
1 reviews | Active since Dec 2010
02 Nov 2023, 10:35
Most annoying and irritated serves
I am lost for words; I posted my experience a week ago and suddenly inundated with calls and mails and sorting the problem and was advised that they humbly apologize. I have now mailed again on a query whereby I am being hounded for non-payment. I ask myself how on earth can this be, had the PEG inserted surely to God I need to be fed; now they not paying the feeds which is a substantial amount yet last week I had push for auth on my feeds. What earth is happening????????? How did you expect me to feed myself, with what!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Sizwe Hosmed Medical Scheme's replyOfficial
02 Nov 2023, 10:56 Dear Pierre,
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply02 Nov 2023, 10:56
Official
Dear Pierre,
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
PM
Pierre M's updateReviewer Update
02 Nov 2023, 11:20This is all you get same old reply just like on mail, have sent my mail to enquiries, chronic and authorisation and all 3 I got the very same message:
Dear Valued Member
Thank you for your request/query.
Our customer service team is now looking into your query.
A more substantive response to your problem and a suitable solution will be provided to you within 3-5 business days.
Your choice for quality care,
Sizwe Hosmed Medical Schem
Same old same old story, instead of sorting your internal problem!
Dear Valued Member
Thank you for your request/query.
Our customer service team is now looking into your query.
A more substantive response to your problem and a suitable solution will be provided to you within 3-5 business days.
Your choice for quality care,
Sizwe Hosmed Medical Schem
Same old same old story, instead of sorting your internal problem!
PM
Pierre M's update02 Nov 2023, 11:20
Reviewer Update
This is all you get same old reply just like on mail, have sent my mail to enquiries, chronic and authorisation and all 3 I got the very same message:
Dear Valued Member
Thank you for your request/query.
Our customer service team is now looking into your query.
A more substantive response to your problem and a suitable solution will be provided to you within 3-5 business days.
Your choice for quality care,
Sizwe Hosmed Medical Schem
Same old same old story, instead of sorting your internal problem!
Dear Valued Member
Thank you for your request/query.
Our customer service team is now looking into your query.
A more substantive response to your problem and a suitable solution will be provided to you within 3-5 business days.
Your choice for quality care,
Sizwe Hosmed Medical Schem
Same old same old story, instead of sorting your internal problem!
Sizwe Hosmed Medical Scheme's replyOfficial
02 Nov 2023, 12:54Dear Pierre,
Kindly share the reference number of the claim so that we assist accordingly.
Apologies for the inconvenience caused and thank you for your patience.
Sizwe Hosmed team.
Kindly share the reference number of the claim so that we assist accordingly.
Apologies for the inconvenience caused and thank you for your patience.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply02 Nov 2023, 12:54
Official
Dear Pierre,
Kindly share the reference number of the claim so that we assist accordingly.
Apologies for the inconvenience caused and thank you for your patience.
Sizwe Hosmed team.
Kindly share the reference number of the claim so that we assist accordingly.
Apologies for the inconvenience caused and thank you for your patience.
Sizwe Hosmed team.
PM
Pierre M's updateReviewer Update
06 Nov 2023, 11:15I share the references with person that called and promised to revert, and as usual still waiting!
PM
Pierre M's update06 Nov 2023, 11:15
Reviewer Update
I share the references with person that called and promised to revert, and as usual still waiting!
Sizwe Hosmed Medical Scheme's replyOfficial
06 Nov 2023, 12:03Dear Pierre,
Thank you for your response.
Kindly note that the claim was escalated to the claims department.
Feedback will be provided via email as soon as it is available.
Sizwe Hosmed team.
Thank you for your response.
Kindly note that the claim was escalated to the claims department.
Feedback will be provided via email as soon as it is available.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply06 Nov 2023, 12:03
Official
Dear Pierre,
Thank you for your response.
Kindly note that the claim was escalated to the claims department.
Feedback will be provided via email as soon as it is available.
Sizwe Hosmed team.
Thank you for your response.
Kindly note that the claim was escalated to the claims department.
Feedback will be provided via email as soon as it is available.
Sizwe Hosmed team.
PM
Pierre M's updateReviewer Update
14 Nov 2023, 12:41I am in utter disgust, no responses to my mail of the 2 November, have someone call now asking me for assistance re the PEG, this is so bad, my mail is not about the PEG it is about the food provided to me in hospital why it has been declined for payment. My goodness!!!!!! Had someone call on the 2nd November and promised to revert on the same day and to date still waiting, Whilst the hospital is hounding me to pay this shortfall!. What lousy service! Through all of this I sincerely hope I am fully covered for a stroke! As it seems I am nearing it!!!! Sort your staffing and please dont call me put it in writing as this I am taking further, lousy!!!!!!!!
PM
Pierre M's update14 Nov 2023, 12:41
Reviewer Update
I am in utter disgust, no responses to my mail of the 2 November, have someone call now asking me for assistance re the PEG, this is so bad, my mail is not about the PEG it is about the food provided to me in hospital why it has been declined for payment. My goodness!!!!!! Had someone call on the 2nd November and promised to revert on the same day and to date still waiting, Whilst the hospital is hounding me to pay this shortfall!. What lousy service! Through all of this I sincerely hope I am fully covered for a stroke! As it seems I am nearing it!!!! Sort your staffing and please dont call me put it in writing as this I am taking further, lousy!!!!!!!!