Mishandling of Medical Claims by Sizwe-Hosmed & 3Sixty Health

I am appalled by the incompetence and utter disregard for my well-being demonstrated by Sizwe-Hosmed & 3Sixty Health. The ongoing failure to resolve my hospital claims and specialist visits is completely unacceptable. Despite repeated attempts to get answers, I am met with delays, mismanagement, and blatant negligence, forcing me to escalate this matter immediately.

Here’s exactly why I am outraged:

Unacceptable Authorisation Delay: In September 2024, I was forced to endure FOUR HOURS of unnecessary delays in the hospital authorisation process while I was already unwell. Instead of proceeding with the pre-arranged hospitalisation as instructed by my doctor, I was forced to go through the emergency room, putting my health at further risk. To make matters worse, the authorisation was sent to the wrong hospital, causing additional chaos.

Extended Hospital Stay & Financial Burden: Due to the unnecessary stress inflicted upon me, my endocrinologist had to extend my hospital stay to five days. Not only has this negatively impacted my health, but I am now left with additional financial strain because of the reckless inefficiency of your team.

Failure to Pay Hospital Bills: Parklands Hospital has yet to receive full payment for my stay, and Netcare has now transferred the outstanding balance to collections. This is absolutely unacceptable. I have repeatedly disputed this bill and raised concerns, yet your failure to provide a proper resolution has put me at risk of financial hardship.

This situation has caused me immense distress, and I will not tolerate such blatant disregard for my rights and well-being. I demand an immediate resolution to the outstanding amount, along with a full explanation and accountability for this disgraceful handling of my claims.