****MERS - THEY DON'T PAY MEMBER CLAIMS!

If there was a rating less than 0, I would have used it. The worst medical aid by far. I joined last year August after changing jobs. On the 11th of December I submitted my claim on all platforms (on member portal, email etc), and till date I haven't received my money back. I have called twice, first call was on the 4th of January 2024. I was helped by a lady called Kate (call ref N***) and she promised that my claim would be paid back the following week, latest Friday the 12th. I am writing this while I'm literally on hold on a call again with another lady (I think Thuli is her name). I've been on hold for over 10 minutes with absolutely no reason or explanation from her part. I think they are hoping I run out of airtime or end up hanging up. Sizwe Hosmed is a ****mer at this point. I wouldn't recommend it to anyone, and I suggest people change medical aids while they can (I know that's what I will be doing).