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Mariana V

1 reviews | Active since Jan 2026

07 Jan 2026, 10:19

Medical Savings Account Refund.

Medical Savings Account Refund.

My 120 days is over after my resignation for the Medical Aid. Every Reference Number I provide they cannot find and then they drop the call. The holding time for the call Centre is 40 mins minimum. I spend almost three hours yesterday on hold and was not able to get one reference number.

• WF***9N***0 • RFs 40838 (5/1/26) • Mail sent but no Ref No received. • RFs 44841

1) Ref No: 1151 - 05/01/2026 2) 06/01/2026 call was dropped 3 times after they hear the enquiry is about MSA Refund. Could not get a Reference number once as calls was dropped all three times. 3) Ref No: - 07/01/2026 call was dropped before ref no was provided.

*Please advise when the MSA Refund will be paid out*

0
Replies (3)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply07 Jan 2026, 10:20
Official
Dear Mariana,

Thank you for submitting your query, and apologies for the inconvenience caused. 
Thank you for the provided query reference numbers. We will investigate this matter and escalate the query for urgent attention. 

We appreciate your patience. 

Your Choice for Quality Care
 Sizwe Hosmed team
MV
Mariana V's update19 Jan 2026, 08:22
Reviewer Update
Sizwe, it has now been 12 days, and I still do not have an answer. I even have a new Reference number - 3865 - 15/01/2026 - I am even here still awaiting a mail to advise when my MSA Refund will be paid out.
Kindly please contact me per mail to advise when the MSA Refund will be paid out.
MV
Mariana V's update23 Jan 2026, 07:41
Reviewer Update
Sizwe, please contact me with an update on my MSA Savings Account payment update.
So far I did not receive any response from you and I was a member for 17 Years.
Please do contact me.