Maternity Benefits - Claims not paid and call Centre agents are not helpful at all, no customer service

I really don't see a point of even having a medical aid when you have to pay cash when you see a midwife. when i sent my claims in they reject and say i needed to get auth. in the beginning of my pregnancy i asked if i need auth they said no.

I called in to complain and was told a manager will email me, to this day no manager even bothered. I have even sent in a customer complain and guess what i received an e-mail saying query resolved. but nothing is resolved.