Maternity and plan changes

I wonder if anyone has ever gotten a maternity bag from Sizwe because my son is turning 1 year in a weeks time and still Sizwe Hosmed has not delivered anything to me, why is that? Isn’t this inclusive when we register on the bambino programme? Why should I be following up for a year for whats supposed to be done by your company?

I even called the call centre and they said the bag is on its way, for 1 year now? Really sad that this is how clients are treated when we pay our premiums, yet if we don’t pay will Sizwe allow us free medical treatment? Do better please!

Oh and dont even get me started on changing plans with them, they did away with the value option, moved us automatically to the value platinum option which costs so much, took 5 months of me trying through a broker then approaching them directly to get this change done. Then they say they cant refund me the premiums, yet even after we changed, we were still getting charged the platinum rates. This medical aid requires you to do all their work for them, most unhelpful yet are quick to charge you high premiums!

Terrible service from Sizwe Hosmed! Would never recommend them!