Lies and zero customer care

On the 2nd of October I called customer services to request a termination form. I asked if I complete the form and send it back on the same day 2nd October if it is in time to be terminated by 31 October, I was told that YES that day, the 2nd of October is just in time and could terminate by 31 October. I completed the form and emailed it in. Today I get notified that my termination has been processed and will terminate on 30 October.

The customer service now tells me the termination was not sent it on time and that 1 October was the last date. (bearing in mind on the 2nd of October after confirming that my termination has been received and that yes it is in time to terminate for 31 October, I have signed up with with another medical aid to be activated on 1 November, it is ******* to have 2 medical aids) I requested to speak to a supervisor do that they can pull the call that I made on 2 October and hear that I was told the 2nd of October is in time for termination to be effective 31 October, the supervisor apparently could not come to the phone but the agent said that the supervisor will investigate and get back to me. I requested a reference number for the call, the agent hung up.

I am pulling my hair out trying to get this sorted.

Customer care is non existent and I have been **** to on 3 occasions. Surely the calls are recorded

Feeling defeated