Is SizweHosmed still a medical aid? No Communication, No Payment of Invoices.

Today I received an invoice from a service provider that has not been paid, it is now 106 days outstanding. This, after the authorization code was obtained from SizweHosmed beforehand. This is unacceptable. Other problems are: 1. No payments are being made to service providers. 2. Chronic meds are not being paid. 3. No Statements are being received since the last one received on the 9th of December 2025. 4. No access to the SizweHosmed member portal. 5. No communication is sent from either SizweHosmed nor from the Curator regarding all the issues. It is the 4th of May today - really should the members not be informed of what is happening on important stuff? Should members start looking for other medical aids. I have now phoned on a regular basis to ask about the progress of the statements and the portal. Nobody can give any answers. I have mailed the curator but NO feedback. This is terrible. As a medical aid you are good to take our money but poor to give feedback. Therefore, can you give proper feedback on when invoices will be paid? When statements will be sent through and when access to the portal will be given? It is almost tax time - we require information. Regards Sonet le Roux (on behalf of my pensioner parents.)