Incompetence and theft

I recieved communication from Siswe stating they will pay the providers back directly to the value on R3500 from claims adding up to R3800. I had already paid all providers which I made place as I attached all credit card receipts. Now they telling me they wont pay as I did not submit correctly or they say due to such and such a code thy not covering any claim. Why then did you send the email approving 90% of my claims. I just wanted to check if the providers were actually paid twice so I called then and none of them were paid by Siswe-Hosmed. This is ***** and incompetence to the next level. All calls are recorded I want access to all my calls which is my right. I also want my R3500 back.