incompetant staff

Yesterday i went to Sizwe Pe to get a PRINTED membership certificate. On arrival they helped me and informed me that the system is experiencing some errors and that i should wait a while. Eventualy they suggested that they email it to me rather as they could not print it because the system is still slow and there is no paper in the printer. I left expecting the email and when it arrived it was in a wrong format, i rep**** to the email (note that it was a general use email not that NO REPLY type) and since then no one has bothered to send me the info i wanted. I told them its urgent and they chose to ignore me. I had to call head office , wasting my airtime, to fix their mess. Eventualy Headoffice sorted me out and i got what i wanted.