Incompetance and Unprofessionalism

Extremely dissatisfied, with lack of professionalism in cancelling their services. supp**** the cancellation as supp**** by their underwriter "3 Sixty Health". Cancellation due to contract break by Sizwe Health, in deducting their premium on the 6th of the month instead of the contractual agreed upon date frame of the 1ste of every month. I do give leave way should the 1ste be on a weekend, then the 3de is acceptable. After which I place the remainder into an investment.

Due to their late withdrawal, I had to pay investment penalties in transferring back to my bank account. After informing them Telephonically to deduct the funds they still did not do this. This was on 07/01/2026. I then proceed to cancel on the 20/01/2026 with "3 Sixty Health" (Cancellation form supp****) The installment for the month went off this morning (2026/02/03). Yet they still have not cancelled their service. (Contact individual: Larona Nkopane and Victoria Themba)

I have lodged a previous complaint, about Sizwe Hosmed, whereby I moved from one company in 2024 to another and paid upfront for a month to keep the medical active. On supplying them my new company details I received a new Membership number and was requested to pay in advance again. I stipulated that I had paid in advance on the previous membership number, and why did they supply a new membership number.