IMPOLITE CALL CENTRE STAFF

I called the call centre yesterday to enquire about whether it was necessary to obtain an authorisation for a pmb consultation with a specialist bearing in mind that the person concerned visits the same specialist on an annual basis for an ongoing chronic condition. The call centre agent (unfortunately I dont have her name) was extremely rude. Would not listen to what I had to say and spoke to me as though I was about 5 years old. She told me the contact centre staff were well trained although I believe that is not the case. When I asked to speak to a supervisor I was told that the supervisor was in a meeting (the classic response from the call centre agents). I have been a customer of Sizwe for approximately 15 years and believe that I should be treated with respect. I could not continue talking to a person who was soo disrespectful and put the phone down. <br> <br> I would say that not all call centre agents are that disrespectful but there is definitely a problem with attitude and the response to customers/