I need some answers and resolution

My dad's medical aid has been suspended. All because your billing department cannot do their job. Please can someone call me urgently. I have been trying to get through to an agent but your hold time is ridiculous and I was pushed to ghe back of the queue once I reached caller number 1.

I have sent an email explaining the issue and my frustration and I did not get a reply. You guys have double debited me for the second month now . I am so tired of your incompetence. Please can someone sort this out ASAP. The last call I made said I will only get debited once this month which was not the case. Also I have been trying to downgrade and was told I couldn't. You increase the medical aid without allowing a pensioner to.downgrade,how are they supposed to afford it? I will escalate this to the council of medical scheme if I dont get a response ASAP.