I am highly disappointed with the level of service

I am highly disappointed with the level of service I have received from this medical aid. The experience has been frustrating, time-consuming, and far below the standard one would expect from a service that is meant to provide support during critical moments.

Despite numerous attempts to get assistance, the responses were slow, unhelpful, and lacked urgency i have been due for a scan since september -4 months later my matter is not resolved. Important queries went unresolved i was hospitalised but claim was denied had to follow up every week from sept for authorization , and I was repeatedly transferred or given conflicting information. This not only caused unnecessary stress but also delayed access to the medical care I needed as some claims went through to my day to day.

A medical aid should offer reliability, efficiency, and clear communication- unfortunately, none of these were delivered.