Hosmed merging with Sizwe was the worst idea.

Since the take over from Hosmed, the service has been appalling. I have a doctors account of R2500 of chronic medicine that has not been paid. I have called the call centre number, and actually got through to a person. I was advised that when the merger happened some of the documents were not received from Hosmed. I then gave all the chronic medicine information again, and I was advised that the scripts can be submitted again. This morning I received a mail, and once again it was not paid. I will never in my life advise someone to take up this medical aid. The worst part is that when Hosmed was part of medscheme, I never has these problems. You cannot through to a call centre agent, and then when you send an email to the queries department, you don't receive any feedback. I am sick and tired of this, and it has only been about 4 months since the take over.