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Freddie B
1 reviews | Active since Nov 2021
24 Nov 2021, 16:19
Hosmed
Good day I am currently a member of Hosmed medical scheme but since they amalgamated with Sizwe it is a constant struggle to get answers. I have send numerous queries to sizwehosmed and not one of them answered. Very disappointed and not even the control centre can deal with my query. It states that your query will take up to 3-5 working days , the one is almost a month ago.😡
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Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
25 Nov 2021, 08:34Dear Freddie,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply25 Nov 2021, 08:34
Official
Dear Freddie,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
FB
Freddie B's updateReviewer Update
27 Nov 2021, 12:16Good day.
I was happy to see that a consultant will come back to me as promised after my review but once again promises upon promises and nothing materialized.
I was also promised that the senior supervisor in the call center will come back to me on Friday morning but nothing.
Come on medical aid treat me as a customer which I pay a huge amount of money every month, I am not asking for much but for Sizwe Hosmed to look at my query that I have send about three times with no answer just one of my query # WF***9N*** and DRC also send a request through on the 3rd November 2021 with no feed back.
I have to pay the service provider almost R8000 at the end of the month but I would like my medical aid just to give me as a member the benefit of the doubt because life is already stress full so I don't deserve this silent treatment from them.
My personally opinion is that Hosmed should have stayed on there own because at least they return your query in in a reasonable time there is no benefit through this amalgamation our membership has increased with quite a bit and the struggle continue from bad to worse.
I have never been so frustrated with my medical aid which I belong to about for 20 years, 🤢.
I was happy to see that a consultant will come back to me as promised after my review but once again promises upon promises and nothing materialized.
I was also promised that the senior supervisor in the call center will come back to me on Friday morning but nothing.
Come on medical aid treat me as a customer which I pay a huge amount of money every month, I am not asking for much but for Sizwe Hosmed to look at my query that I have send about three times with no answer just one of my query # WF***9N*** and DRC also send a request through on the 3rd November 2021 with no feed back.
I have to pay the service provider almost R8000 at the end of the month but I would like my medical aid just to give me as a member the benefit of the doubt because life is already stress full so I don't deserve this silent treatment from them.
My personally opinion is that Hosmed should have stayed on there own because at least they return your query in in a reasonable time there is no benefit through this amalgamation our membership has increased with quite a bit and the struggle continue from bad to worse.
I have never been so frustrated with my medical aid which I belong to about for 20 years, 🤢.
FB
Freddie B's update27 Nov 2021, 12:16
Reviewer Update
Good day.
I was happy to see that a consultant will come back to me as promised after my review but once again promises upon promises and nothing materialized.
I was also promised that the senior supervisor in the call center will come back to me on Friday morning but nothing.
Come on medical aid treat me as a customer which I pay a huge amount of money every month, I am not asking for much but for Sizwe Hosmed to look at my query that I have send about three times with no answer just one of my query # WF***9N*** and DRC also send a request through on the 3rd November 2021 with no feed back.
I have to pay the service provider almost R8000 at the end of the month but I would like my medical aid just to give me as a member the benefit of the doubt because life is already stress full so I don't deserve this silent treatment from them.
My personally opinion is that Hosmed should have stayed on there own because at least they return your query in in a reasonable time there is no benefit through this amalgamation our membership has increased with quite a bit and the struggle continue from bad to worse.
I have never been so frustrated with my medical aid which I belong to about for 20 years, 🤢.
I was happy to see that a consultant will come back to me as promised after my review but once again promises upon promises and nothing materialized.
I was also promised that the senior supervisor in the call center will come back to me on Friday morning but nothing.
Come on medical aid treat me as a customer which I pay a huge amount of money every month, I am not asking for much but for Sizwe Hosmed to look at my query that I have send about three times with no answer just one of my query # WF***9N*** and DRC also send a request through on the 3rd November 2021 with no feed back.
I have to pay the service provider almost R8000 at the end of the month but I would like my medical aid just to give me as a member the benefit of the doubt because life is already stress full so I don't deserve this silent treatment from them.
My personally opinion is that Hosmed should have stayed on there own because at least they return your query in in a reasonable time there is no benefit through this amalgamation our membership has increased with quite a bit and the struggle continue from bad to worse.
I have never been so frustrated with my medical aid which I belong to about for 20 years, 🤢.