Horrible service

<p>I have never experienced such a ********** service from Sizwe medical aid. Membership number: ********** 6007.I have been with discovery and recently changed to Sizwe, effiective from the 1st of Jan. I recieved a call from specsavers, advising me that they are unable to put a claim through so I picked up the phone and contacted Sizwe -the lady I spoke to advised me that everything is fine and my medical aid is active. Contacted Specsavers again just to verify my ID and membership number , all my details were caputred correctly. I than tried to get through to Sizwe, was put through to 5 different people who kept transferring my call, nobody knew what they were doing. Finally someone who is obviously trained put me through to PTN- Most shocking service I have ever recieved, just like Sizwe. Ever since I have been a member of Sizwe, I have been getting an awful service. In order to get my medical certificate, I was transferred 4 times and nobody was efficient until I spoke to a supervisior who eventually sent me the membership certificate. I have not even recieved my medical aid card because it is still in the "mail". The call centre agents are rude, impatient, irritated, snappy and NOT PROFESSIONAL at all! Spoke to the manager by the name of Shamla because I urgently needed help as nobody was able to assist and have an appointment with the optometrist- She was RUDE and aruging with me, she was frastrated and not once did she apologies nor sounded empathetic. I have to make numerous phone calls to get assistance, not only that but a simple thing as updating my details on the system cannot be done, my email address is still incorrect after I gave the correct email address. I will not recommend anybody to use Sizwe and I regret changing my medical aid. The service I have recieved has been nothing but replusive, sickening ,disturbing and disgusting. This will be shared amoung my colleague and HR department. If I do not get any call from the MANAGER, I will share this on media until I get the service I deserve!</p>