JH
Jolene H
1 reviews | Active since Apr 2014
08 Feb 2022, 16:01
Hopeless with refunds.. no customer service.
I have been a client for quite some time. During last year I had to pay for dr's consults as the accounts were just not paid. My daughter was sick in november, and I had to pay cash for the consult as well, resulting in about R1800 that I have been trying to get refunded from Ntombi Khumalo as well as sizwe. the customer service number rings until the end of days, I held on from being caller number 32 all the way to caller number 3 and the call cut.
I am at my wits end with trying to get my money back. It is pointless having a medical aid that offers no customer service what so ever.
Helpful (0)
Replies (4)0
Replies (4)
Sizwe Hosmed Medical Scheme's replyOfficial
08 Feb 2022, 16:27Dear Jolene,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply08 Feb 2022, 16:27
Official
Dear Jolene,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
JH
Jolene H's updateReviewer Update
11 Feb 2022, 10:13I was contacted quite quickly to resolve the issue. Was advised that everything was paid and that there is a refund due for R854.00 odd.. however, I paid just over R1800.00 to the doctor. I was further informed to wait another 5 -7 working days before the refund would reflect.
I do feel that I need to make this fairly clear. if all the appointments were paid by the scheme... I should get the full refund back... not only a portion. furhtermore, I refuse to wait another week just because you say so. I wanted the money back today as i explained to Loyiso.
On these issues I will unfortunately not negotiate on this issue. I need the money back. No exceptions.
I do feel that I need to make this fairly clear. if all the appointments were paid by the scheme... I should get the full refund back... not only a portion. furhtermore, I refuse to wait another week just because you say so. I wanted the money back today as i explained to Loyiso.
On these issues I will unfortunately not negotiate on this issue. I need the money back. No exceptions.
JH
Jolene H's update11 Feb 2022, 10:13
Reviewer Update
I was contacted quite quickly to resolve the issue. Was advised that everything was paid and that there is a refund due for R854.00 odd.. however, I paid just over R1800.00 to the doctor. I was further informed to wait another 5 -7 working days before the refund would reflect.
I do feel that I need to make this fairly clear. if all the appointments were paid by the scheme... I should get the full refund back... not only a portion. furhtermore, I refuse to wait another week just because you say so. I wanted the money back today as i explained to Loyiso.
On these issues I will unfortunately not negotiate on this issue. I need the money back. No exceptions.
I do feel that I need to make this fairly clear. if all the appointments were paid by the scheme... I should get the full refund back... not only a portion. furhtermore, I refuse to wait another week just because you say so. I wanted the money back today as i explained to Loyiso.
On these issues I will unfortunately not negotiate on this issue. I need the money back. No exceptions.
Sizwe Hosmed Medical Scheme's replyOfficial
11 Feb 2022, 10:24Dear Jolene,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply11 Feb 2022, 10:24
Official
Dear Jolene,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's replyOfficial
29 Sept 2022, 11:09 Member has been assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.
Sizwe Hosmed Medical Scheme's reply29 Sept 2022, 11:09
Official
Member has been assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.