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boitumelo R
1 reviews | Active since Jun 2013
17 Sept 2024, 12:05
HOLDING TIME AT SIZWE SO BAD WORSE SERVICE EVER
I CALLED SIZWE MEDICAL AID TODAY AND SPOKE TO JACKY FROM AUTH DEPARTMENT AND HE PUT ME THROUGH TO THE CLAIMS DEPARTMENT I HAD TO WAIT FOR AN HOUR UNTIL I DROPPED THE CALL WHY DOES IT TAKE SO LONG GET THROUGH AN AGENT SOMEONE SHOULD CALL ME BACK PRACTICE NO:***, MEDICAL AID NO: ***0, DOS: 11/07/2024 MY CONTACT NUMBER *** YOUR SERVICE IS SO BAD ONE HAS TO HOLD FOR MORE THAN AN HOUR TO GET HELP
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Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
17 Sept 2024, 12:25Dear Boitumelo,
Thank you for submitting your query and apologies for the inconvenience caused.
Thank you for the provided reference numbers we will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query and apologies for the inconvenience caused.
Thank you for the provided reference numbers we will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply17 Sept 2024, 12:25
Official
Dear Boitumelo,
Thank you for submitting your query and apologies for the inconvenience caused.
Thank you for the provided reference numbers we will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query and apologies for the inconvenience caused.
Thank you for the provided reference numbers we will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
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boitumelo R's updateReviewer Update
17 Sept 2024, 12:26I WANT FEEDBACK TODAY AS I AM STILL HOLDING TO SPEAK TO AN AGENT AND IT HAS BEEN 01:20:05 HOLDING TO SPEAK TO AN AGENT
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boitumelo R's update17 Sept 2024, 12:26
Reviewer Update
I WANT FEEDBACK TODAY AS I AM STILL HOLDING TO SPEAK TO AN AGENT AND IT HAS BEEN 01:20:05 HOLDING TO SPEAK TO AN AGENT