Guys be on alert ⚠️ Sizwe Hosmed is robbing us

April 2025 I went to Clicks to buy coryx effervescent tablets and they told me that my funds are depleted. I was surprised coz since I've been using Hosmed from 2015 I've never finished my over the counter funds especially in the beginning of the year. I then called Sizwe Hosmed and spoke to Mxolisi Nkosi who didn't even know anything, he was like he's on training he couldn't even answer the questions I was asking. He gave me the Ref no. N***

On the 14th or 15th of May I called again and I spoke to a team leader by the name of Tshegofatso and explained to her about my query and she opened the system and told me that my day to day benefits are depleted and I've asked her how coz I've never deplete my funds instead I forfeit them every year. I've asked her to give me a breakdown on how, where and when did I use those funds. She went through the system and did what I've asked her to do, while she was still checking she asked me to hold while she was checking something. While I was holding I heard the voice recording to rate the service the the call was hung up . I expected a call back coz I didn't know what has happened and I've received any call.

I then wrote an email to Sizwe Hosmed telling them that I've never experienced this issues before Hosmed partnered with them, firstly they changed plans so that they will rob us our monies. I told them about the call that was hung up while I was holding, they rep**** with the automated email that they received my email

On the 19th of May I received a call from the team leader Tshegofatso saying she was called by her supervisor informing her about a complain from a customer. We then continued from where we left of the last time we spoke with checking on where, when and how I used the funds. By that time I've checked the brochure on line I saw that I have R11 000 and something that covers me and my daughter for the whole year and R3 497.55 for contraceptives for the whole year. I've asked her how can we survive with R11 000 both of us for the whole year coz last time I check we had 20 visits for consultation and unlimited prescription and all of the sudden they say everything is taken from this 11 000. She tried to explain something that I didn't understand. After checking everything on the system on how I've used the funds from we found out that I've used R3 835.74 including GP visits, blood tests, contraceptives, medication from GP and over the counter at clicks. By that time the statement they sent me says we've used R7 000 and something, I then asked her what happened with R4000 from the R7000 u saying we've used. She responded by saying she's also confused, she will escalate to her supervisor. She gave me Ref no. N***

On the 10th of June I called again and spoke to Siphokazi, I've asked for a team leader or supervisor and she asked it's regarding what, I have her a Ref no. N*** she checked and wanted to go through the system again. I told her we already went through the system so I need a team leader or supervisor. I told her that I've been waiting since the team leader said she's escalating even now there's no feedback or I should take this matter further. She responded by saying "U may take it further Sisi" she made hold for 3 mins 45 sec and she came back to me saying the team leader is busy with another call. She gave me an option to hold or the team leader will call me, I said I'll hold. She made me hold for 6 mins then the phone was hung up. Till today now called me.

This is totally unacceptable, we can't be ****** by Sizwe daylight. Coz I don't understand why they now changing things and they didn't even explain that all this changes they will make us suffer 😡😡😡😡😡. They need to be stopped period