Frustrated member on Sizwe hosmed

I have never been so frustrated with people who are ***********. My experience with Sizwe is really bad. Their employee takes time to respond. Help. Am supposed to be booked in hospital today which is Wednesday. When we called on Monday. Am told am in a plan where my medical need to choose hospitals. O asked them for a list. They sent me a list. On Tuesday when the Accountant from the Dr calls to make booking again. His told the list is outdated. I then called they tell me they have no idea the list is updated. So now we getting different stories from 1 company. Wednesday am supposed to be in hospital. Am still sorting out the list issue. When I called one of the call centre urgent forgot to take his name. Drop the call on me. I called again, the lady Nadine from Authorisation. Said will come back to me . Am still waiting. I called again no one seems to know about the updated list. But they keep saying the list was updated. The lady name tsholo sent the list and confirmed that it has not changed. I called again at the Authorisation department, the lady name Dikelelo sent me the new list. So my question is . Why your employees now nothing about the hospital list. We as members we were not given a communication regarding the new hospital list. The consultant didn't know about the new list. I found the new list all the hospital are not even closer to me. My Gyno is not working on none of those hospitals. This is a big company. How come on the website they still have the old list. This is really frustrating, where you make sure your medical aid is paid on time, but when you need them. They are no where to be found their staff are clueless on things.