Extremely poor service! No professionalism and also no one can answer my concerns!!!

<p>My son was on our medical aid (sizwe affordable care) as a dependent (6years old). I had his tonsils removed using the medical aid in November 2016, we didn't have any trouble getting authorization from the medical aid for this procedure. In February 2017 I took this son of my to the GP for a consultation for flu. Afterwards I was taking his prescription to the pharmacy, after several attempts the pharmacist told me the dependant is not registered.... instantly I thought there was a mistake with the pharmacies network or system. Nevertheless I paid the medication cash, as I had no choice. The following Monday I called sizwe customer care wondering what seemed to be the problem. The lady assisting me told me that THE DEPENDANT HAD BEEN REMOVED!!! To my shock, I asked the lady why? She rep**** by telling me I was due to non payment!!!! I was shocked and surprised as my husbands employer pays for it since July 2016! I hysterically called my husbands HR department wanting to know why they haven't paid the medical aid since this is the reason sizwe claims it to be. The lady reassured me they have indeed been paying sizwe the full amount for all the registered dependants. She let me email a few things so that she can investigate with the medical aid what seems to be the problem. After 3 weeks I gave her a phone call to ask her on the progress of the investigation. She told me that she hasn't heard back from them since the email was sent out. She told us maybe we should call the man ourselves to whom she had sent the email. So I did, and after 3 phone calls and no answers to our problems today 20/03/2017 I called the guy again. His name is Tsepo Ratau. This is all the bull**** he told me!!!!! 1st: he isn't allowed to talk to me 2nd: he has arranged to keep my son on the medical aid and he is doing Me a FAVOUR by doing this!!!! 3rd: my son might have a waiting period now 4th: the still don't know why my son was removed and still is 5th: he didn't give me ANY time to explain or ask questions! He was so rude and every time I opened my mouth to say something he was screaming! THIS was the last Straw for me and If something happens to my son, I promise I will take legal action against everyone involved! Never have I received bad service like this not even to mention the incompetence of the staff!!! I will let everyone know how ridiculous sizwe is! Highly priced but the poorest service!!!!</p>