Extremely Poor Service and Unacceptable Delays from Sizwe Hosmed

I am extremely disappointed with the service I’ve received from Sizwe Hosmed. I submitted a reimbur*****t claim on August 13th, and it was approved on August 20th. However, as of today (October 21st), I have yet to receive my refund.

After patiently waiting, I followed up at the beginning of October — on the 3rd — and spoke to Mxolisi Nkosi, only to be told that my banking details were missing. This was despite the fact that I had already submitted them. They were eventually confirmed as received and updated on their system. This excuse is not only unacceptable but also highlights clear disorganisation and a lack of accountability.

I followed up again on October 14th, and still, nothing has been resolved. When I called in recently, I was met with a rude consultant, Khethu, who argued with me, placed me on hold without informing me, and then returned to tell me that their team leader said the refund would be processed in 3 to 7 days and that the matter would be escalated.

Weeks have passed, and still no payment.

This is not just poor service — it is completely unprofessional and unacceptable, especially considering we’re talking about medical expenses that were already approved.

Sizwe Hosmed needs to seriously improve their customer service and internal processes. I feel neglected, disrespected, and frustrated. I will not recommend this medical aid to anyone.