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Marlene V

1 reviews | Active since Jun 2020

11 Dec 2024, 12:58

extremely bad service

I THINK IF THERE WERE AN OPTION FOR NO STARS I WOULD HAVE CHOSEN THAT

I am a service provider and has been struggling to get a patient's account paid for months now. I simply go through the same process every time. Holding on for hours with time that I simply don't have, wasting airtime. I am sick and tired going through this same process every time. Updates, new references, promises for payments, nothing happens and so we continue. We give our level best to our patients. What are you going to do about this??

0
Replies (4)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply11 Dec 2024, 13:00
Official
 Dear  Marlene, 

Thank you for submitting your query, and apologies for the inconvenience caused. 
Kindly provide the reference numbers for the query. We will investigate and escalate the query for urgent attention. 

We appreciate your patience. 

Sizwe Hosmed team 
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply11 Dec 2024, 13:01
Official
 Dear Marlene, 

Thank you for submitting your query, and apologies for the inconvenience caused. 
Kindly provide us with reference numbers of the query. We will investigate and escalate the query for urgent attention. 

We appreciate your patience. 

Sizwe Hosmed team 

 
MV
Marlene V's update12 Dec 2024, 15:09
Reviewer Update
Exactly as expected no "urgent" priority

Can someone at least call me from a identifiable number? I don't answer no caller id s or private numbers

Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply18 Dec 2024, 18:12
Official
Good day Marlene 

Thank you for taking my call. 
As advised the claims have been reprocessed and you will receive a remittance indicating the information advised. 
Should you have any further queries feel free to contact me. 

Regards