Extremely annoyed by the terrible service

Hi, I'm so tired of sending emails, trying to call them including writing a review about 3 weeks ago on hellopeter and still nothing has been resolved. I queried premiums for the months of April and May but got a response regarding June and July. When I call in consultants tell me I'm in credit, then I get messages stating I'm in arrears. Today I had made an appointment for someone to call call me at 3pm and it's almost 4pm and still nothing. To all those people who said that when Sizwe was on their own and we had no problems are extremely correct. I desperately need a senior member from the billings department to contact me urgently.