****ers

Dear Sizwe Medical Aid Team,

I am writing to express my deep frustration and disappointment regarding how my recent claim was handled.

My wife was admitted to hospital, and instead of covering the costs from the hospital benefit, Sizwe deducted the charges from my savings account. This is unacceptable, especially considering hospitalisation should fall under the hospital benefit, not my personal savings.

To make matters worse, my wife has been suffering from severe headaches, and instead of allowing medical professionals to assess and treat her properly, it feels like Sizwe is acting as the doctor — questioning and interfering with her care decisions. This is both frustrating and unfair to us as members.

I feel misused, disrespected, and unsupported during a difficult time. I request that my savings be reinstated and the hospital claim reprocessed under the correct benefit.

This matter needs urgent attention. Please respond promptly.

Kind regards, [Nathanian Hogarth] Medical Aid Number: [ ***]

Contact: [***l]