****ed off

Disgusted

Lorraine Mahle whom reports to Fia has absolutely no regards for patients and should be removed from handling customer service requirements.

I call in for an auth 17.20 firstly she cant listen and understand properly. She drops the call. I phoned back asking for her details she refused and dropped the call. 3rdly I called again as badly hell it's my dam airtime number 1 and I am paying for the medical aid so when I need an auth I am entitled to it. She took 4.21s after telling me alot of terrible things and that enable me doesn't work for me and that she will not be bul**** and and then in all starts giving me the auth treating me that if I dont take it she will drop the call again.

What type of human is this.

I want this sorted out and a written apology from her specifically and a call as well as an apology from Sizwe its self.