Duplicate Debit Order, Poor Support, Ongoing System Failures & Unpaid Claims – Extremely Disappointing Service

I am extremely disappointed with the standard of service I have received from Sizwe Hosmed, which has been consistently poor and frustrating. Duplicate Debit Order & Financial Loss: Sizwe Hosmed duplicated my monthly premium debit order, resulting in a substantial incorrect amount being deducted from my bank account. I emailed them immediately to report the error, but nothing was done. After significant effort, I eventually managed to get through to their call centre, only to be told that they could not fix their own mistake and that I must request my bank to reverse the duplicated debit order myself. My bank did reverse it, but I was charged R50.00 for the reversal — a cost I incurred solely due to Sizwe Hosmed’s error. This is completely unacceptable. A medical aid should not expect members to resolve and pay for mistakes caused by their own systems. Multiple Ongoing Concerns Raised in Writing I have since sent emails to both Sizwe Hosmed’s queries and complaints email addresses, raising the following serious concerns: Concern 1: Inability to Access My Profile (App & Website) I am unable to access my Sizwe Hosmed profile via the app or website. This is now the second time this year that this has happened. Trying to get assistance from Sizwe Hosmed has been extremely difficult and slow. Concern 2: No Email Communication Whatsoever I am not receiving any email communication from Sizwe Hosmed, including:

Monthly contribution statements Claim statements when claims are processed

This makes it impossible to track my account or verify claims. Concern 3: Claims Not Being Paid Without Notification Claims that should be paid are not being settled, and I am not informed. I only discover this when returning to medical practitioners and being told that there are outstanding amounts, which I then have to settle myself unexpectedly. Concern 4: Email Address Change Not Updated I attempted to change my email address, but this has clearly not been updated. When trying to reset my access, the system only accepts my old email address and then still returns the error message: “token not available”. This leaves me completely locked out of my profile. Overall Experience I have dealt with more than one South African medical aid, and none have been as inefficient, apathetic, and poorly managed as Sizwe Hosmed. Their systems, communication, and customer service are deeply flawed. If you are considering a medical aid, there are genuinely good options available. Unfortunately, Sizwe Hosmed redefines the words “awful” and “***********.” I am still awaiting proper resolution, reimbur*****t of bank charges incurred due to their error, restoration of system access, and clear communication regarding my claims.