Double debit - no reason no call back!!

To say im annoyed would be the understatement of the cencury. Trying to speak to a person is firstly what gets your blood boiling. I was on hold for 15min, my call answered twice but as soon as i explained what my querry was i was cut off and put back in the que, i was 1st then 3rd then 6th then 1st again for over 15min... this is ridiculous are you trying to make you customers angry and frustrated.

Here is my issue, i have taken over the monthly payment for my medical aid from my company. NOTHING else has changed just the debit. I get an sms saying they double debiting me this month. NO REASON WHY? Try follow up with a call and a email and still NO ONE CALLS !!

The solution... instruct my bank to reverse payment the minute the money is debited.... WILL THEY CALL THEN???? we will have to wait and see!