Doctors account

I have emailed a doctors account on the 9/02/21 which was paid by myself. 1st the account was rejected due to no ICD 10 codes which was send to Sizwe Medical Aid on the 23/02/21. 24/01/21 I received an email stating that the membership no is not on the account and revert back to them same day stated that the 1st account in January 21 was paid without a medical aid number. I have not received any response since after I send a 2nd email on 09/03/21. I have called the medical aid and wanted to speak to a supervisor due to inconsistency. The lady told me that she needs to log a ticket. Since 17/03/21 I have not received any email nor phone call.