Dissatisfied with Sizwe Hosmed

I am highly disappointed with the level of service:

At most this is by far the worse experience of having a medical aid that treats its clients like Sizwe does really, customer service sends you from pillar to post and never help instead put you on hold with no solution or getting your issue back to you, emails not responded on, billing is now pushed on you and when you ask questions regarding that you are told as we see on the system and never as they promised the service to you. I'm not happy at all, honestly this is the worse such issues where never there when third party dealing with authorizations and billing, since sizwe took everything in their hands things have gone left and not in a good way. At this point with the Curatorship that has been happening when no hospital or Dr wanting to deal with you, then you ask for advise on the matter to refer you to where you will be assisted even then you are required to pay from your pocket where else you never had an issue before. Adding depandant taking long with no way forward when making follow up no answers, called customer care and have been 1st in line for 2 hours still no way forward, I'm still waiting and their turn around time has lapsed in responding. 🙆♂️🙆♀️Yoh guys I'm not happy there's alot of negative to this medical aid of mine and I'm not liking them at all