Disgusting services once again

I cannot believe that once again no responses. It took like a year just to get our cards by having to go this route. My dietician has submitted a motivation etc. for my meals, I have also uploaded it on the portal and also mailed. And just no response at all, I have had my surgery and now just okay to wait. What sort of consultants do you have, perhaps time to review, this is just ongoing lack of services. This is rather tiresome in the meantime I am having to fork out as it seems to me we are not important yet we pay our monthly contribution timeously, can only shake my head with disgust