Disgusting services!!!!!

Wish there were -*'s as Sizwe does not even deserve 1 star! I have had so many mishaps prior and thought this once I would have efficient staffing attending to mails, call logs or responses on the online portal. To date none! All I get told they working on my request, this almost a month! When you call you caller number 24 and to await 18minutes. when you eventually get through they transferring you and you get disconnected. The services since my last complaint has even deteriorated more and yet we religiously pay monthly. It would explain that just the other day I had to have a certain scan and I was told I must pay cash as they dont deal with Sizwe as you struggle to get payment. All I can say is "Wow" as you not only get poor services but bills also dont get paid. What will it take to get these services improved considering I also complained about a year ago! And this just to get auth for specifics bloods that is extremely urgently, waiting just on a month!