Disgusting service

I am writing this on behalf of my mother. She has had several frustrating calls to customer care and spoken to different consultants each time...kyle on 17TH july ref n***,,,,hilda ref n*** 18 aug and then razia ref n*** 21ST aug

On 28TH june she had a mammogram, as this is usually only covered every 2 years and it was only due in September of this year, her Dr wrote a motivating letter, explaining her concern as my moms sister had cancer of both breasts and had had a double massectiomy. To be sure she was covered she phoned and spoke to consultant who assured my mom that as long as she had sufficient funds she would be covered. She did have sufficient funds. Your calls are supposed to be recorded hence you can listen to said conversation date, ref she was given is neo***e.

Cape radiology is now threatening to hand my mom over as this account has not been settled. We appealed to them to give me few days grace. My mom has done everything they requested and her doctor has three times sent motivationg letter to sizwe.....still no response just a maddening acknowledgement stating ';matter will be resolved within 3/5 working days. This has been going on since july and there has still been no response from sizwe whatsoever

my mom is a pensioner, she does not have the time or money to sit on the phone for hours on end.

Who does she appeal top for help please