Disgusting, ***********, and heartless service

This is my second review because Sizwe Hosmed clearly has no intention of improving.

My C-section claim has been rejected repeatedly with no explanation whatsoever. Not a single valid reason. No transparency. No accountability. Just automatic rejections while I’m left chasing answers after a major surgical procedure.

Trying to contact Sizwe Hosmed is an absolute joke. Their call centre agents are rude, unprofessional, and abruptly cut calls instead of assisting. Emails go unanswered, phones go unanswered, and follow-ups are completely ignored. This is not inefficiency — this is gross negligence.

I was contacted by Mbali Ludidi from 3Sixty Health, who claimed the matter was “resubmitted.” Since then, there has been dead silence. I have repeatedly tried to follow up and cannot get through to anyone. No feedback. No updates. No sense of urgency.

What makes this even more disgusting is that this involves a C-section claim — a medically necessary procedure — yet members are treated with complete disregard and zero empathy. The stress, frustration, and emotional toll this causes during an already vulnerable time is unacceptable.

Sizwe Hosmed takes members’ money every month but fails spectacularly when it’s time to pay legitimate claims. This level of service is shameful, ***********, and cruel.

I would strongly warn anyone considering this medical aid to think twice. If you value basic human decency, communication, and reliability, avoid Sizwe Hosmed at all costs.