DS
Doret S
1 reviews | Active since Oct 2022
06 Oct 2022, 08:32
Disgrace of a medical aid. Sizwe medical aid. ******** !!!!!!!!!!
Horrible service. Accounts doesn't get paid. When phoning you need to be assisted by a team leader which is just never available, Try asking for a manager also not in as new one is apparently appointed. Struggling since July this year for an account to be paid only promises but no action now I must pay the doctor and still medical aid monthly. This is a disgrace and an excuse for a medical aid fund. They should not even be called medical aid
Helpful (0)
Replies (13)0
Replies (13)
Sizwe Hosmed Medical Scheme's replyOfficial
06 Oct 2022, 08:54Dear Doret, on behalf of Sizwe Hosmed Medical Scheme, we sincerely apologise for the inconvenience caused. We will be in contact with you to resolve your complaint. Thanks, Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply06 Oct 2022, 08:54
Official
Dear Doret, on behalf of Sizwe Hosmed Medical Scheme, we sincerely apologise for the inconvenience caused. We will be in contact with you to resolve your complaint. Thanks, Sizwe Hosmed team.
DS
Doret S's updateReviewer Update
10 Oct 2022, 12:44I was contacted by Loyiso on the 6th. I did explain my problem sent all documentation to her. I had to do a follow up from my side today the 10th. Just to find out nothing is sorted. So is there anyone in Siwe that can actually do what they promise to do
DS
Doret S's update10 Oct 2022, 12:44
Reviewer Update
I was contacted by Loyiso on the 6th. I did explain my problem sent all documentation to her. I had to do a follow up from my side today the 10th. Just to find out nothing is sorted. So is there anyone in Siwe that can actually do what they promise to do
DS
Doret S's updateReviewer Update
10 Oct 2022, 13:32Those are not the only 2 codes you are paying. We have an email from Siswe with all the codes you are paying. My problem is that it is always in review. When is it actually going to get paid
DS
Doret S's update10 Oct 2022, 13:32
Reviewer Update
Those are not the only 2 codes you are paying. We have an email from Siswe with all the codes you are paying. My problem is that it is always in review. When is it actually going to get paid
DS
Doret S's updateReviewer Update
10 Oct 2022, 13:58Can this please get urgent attention as I told you the doctors want to hand over to lawyers. And as I emailed you as well there is a second account that has the same issue. Even they called to hand this account over today
DS
Doret S's update10 Oct 2022, 13:58
Reviewer Update
Can this please get urgent attention as I told you the doctors want to hand over to lawyers. And as I emailed you as well there is a second account that has the same issue. Even they called to hand this account over today
DS
Doret S's updateReviewer Update
31 Oct 2022, 09:42Nearly a month later and my query are still not solved. Loyiso keeps on saying she is struggling to get this sorted. Same excuses over and over. I received an email from Sizwe saying which codes are being paid. Then a message no it is not part of my plan. Then I am told it is part of my plan, as anyone can download it and see which codes they pay. Then once again system rejected it.So why is the system then not updated? systems does what it is set up to do, so obviously Siswe creates an escape route on their system to avoid paying. Then that it will followed up for payment. Seriously are they just buying time cause they don't have money to pay and think by frustrating their clients (who by the way pay their monthly contributions on time) that they will settle the account themselves. If I can give advise, please stay away from this medical aid as they don't want to pay accounts just collect premiums.!!!!!!!!!!
DS
Doret S's update31 Oct 2022, 09:42
Reviewer Update
Nearly a month later and my query are still not solved. Loyiso keeps on saying she is struggling to get this sorted. Same excuses over and over. I received an email from Sizwe saying which codes are being paid. Then a message no it is not part of my plan. Then I am told it is part of my plan, as anyone can download it and see which codes they pay. Then once again system rejected it.So why is the system then not updated? systems does what it is set up to do, so obviously Siswe creates an escape route on their system to avoid paying. Then that it will followed up for payment. Seriously are they just buying time cause they don't have money to pay and think by frustrating their clients (who by the way pay their monthly contributions on time) that they will settle the account themselves. If I can give advise, please stay away from this medical aid as they don't want to pay accounts just collect premiums.!!!!!!!!!!
DS
Doret S's updateReviewer Update
31 Oct 2022, 10:24Dear Loyiso,
I have heard this so many times before, but after a few days I will be told that it was rejected by the system then we start the whole thing all over. I will believe it when I see it
I have heard this so many times before, but after a few days I will be told that it was rejected by the system then we start the whole thing all over. I will believe it when I see it
DS
Doret S's update31 Oct 2022, 10:24
Reviewer Update
Dear Loyiso,
I have heard this so many times before, but after a few days I will be told that it was rejected by the system then we start the whole thing all over. I will believe it when I see it
I have heard this so many times before, but after a few days I will be told that it was rejected by the system then we start the whole thing all over. I will believe it when I see it
DS
Doret S's updateReviewer Update
31 Oct 2022, 11:14WE will really appreciate it.
DS
Doret S's update31 Oct 2022, 11:14
Reviewer Update
WE will really appreciate it.
DS
Doret S's updateReviewer Update
14 Nov 2022, 12:44AND HERE WE ARE AGAIN 2WEEKS LATER WITH NO PAYMENT STILL. JUST THE SAME STORY TO STALL PAYMENTS THAT THE CODES ARE NOT COVERED. WHILE LUNYISO AGREES THE CODES NEEDS TO BE PAID. REQUESTED A DIRECTOR TO PHONE ME MAYBE HE OR SHE CAN ASSIST SOLVING THIS PROBLEM. BUT ALSO NO RESPONSE. HOW LONG MUST WE STILL EXPERIENCE THIS HORRIFIC TERRIBLE POOR SERVICE!!!!!!!!!
DS
Doret S's update14 Nov 2022, 12:44
Reviewer Update
AND HERE WE ARE AGAIN 2WEEKS LATER WITH NO PAYMENT STILL. JUST THE SAME STORY TO STALL PAYMENTS THAT THE CODES ARE NOT COVERED. WHILE LUNYISO AGREES THE CODES NEEDS TO BE PAID. REQUESTED A DIRECTOR TO PHONE ME MAYBE HE OR SHE CAN ASSIST SOLVING THIS PROBLEM. BUT ALSO NO RESPONSE. HOW LONG MUST WE STILL EXPERIENCE THIS HORRIFIC TERRIBLE POOR SERVICE!!!!!!!!!
DS
Doret S's updateReviewer Update
14 Nov 2022, 13:24But how long will we now still have to wait as this is the promused everytime but not happening. Its ridiculous
DS
Doret S's update14 Nov 2022, 13:24
Reviewer Update
But how long will we now still have to wait as this is the promused everytime but not happening. Its ridiculous
DS
Doret S's updateReviewer Update
14 Nov 2022, 13:57I have heard that so many times before. Lets hope and see
DS
Doret S's update14 Nov 2022, 13:57
Reviewer Update
I have heard that so many times before. Lets hope and see
DS
Doret S's updateReviewer Update
16 Nov 2022, 08:06Yesterday was the payment run. Can we please have proof of payment
DS
Doret S's update16 Nov 2022, 08:06
Reviewer Update
Yesterday was the payment run. Can we please have proof of payment
Sizwe Hosmed Medical Scheme's replyOfficial
16 Nov 2022, 08:29Dear Doret, once I receive the statement I will sent it to you and Chris-mari.
Thank you.
SizweHosmed team.
Thank you.
SizweHosmed team.
Sizwe Hosmed Medical Scheme's reply16 Nov 2022, 08:29
Official
Dear Doret, once I receive the statement I will sent it to you and Chris-mari.
Thank you.
SizweHosmed team.
Thank you.
SizweHosmed team.
DS
Doret S's updateReviewer Update
16 Nov 2022, 09:09Can you please request that statement as last time we waited 2weeks just to find out only 1 code was paid and the rest not
DS
Doret S's update16 Nov 2022, 09:09
Reviewer Update
Can you please request that statement as last time we waited 2weeks just to find out only 1 code was paid and the rest not