KD
Kirshni D
1 reviews | Active since Aug 2021
20 Jan 2025, 11:50
Disappointing without a doubt!
As a practitioner, I submitted a claim with all relevant information and authorization. However, since October 2024 we have not yet been paid. Every time we call in to query, the consultant explains that the claim is still open, and they are escalating the Matter. It is almost the end of January and nothing still. How are businesses meant to function when the medical aid is non-responsive yet holds on to the money. Disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
20 Jan 2025, 11:59 Dear Kirshni,
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided authorisation number of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided authorisation number of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply20 Jan 2025, 11:59
Official
Dear Kirshni,
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided authorisation number of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided authorisation number of the query. We will investigate and escalate the query for urgent attention.
We appreciate your patience.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's replyOfficial
21 Jan 2025, 08:56Dear Kirshni,
We are glad to inform you that the claim has been reprocessed for payment.
Both the member and the provider will receive the statements as proof of payment.
The query is closed.
Sizwe Hosmed team.
We are glad to inform you that the claim has been reprocessed for payment.
Both the member and the provider will receive the statements as proof of payment.
The query is closed.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply21 Jan 2025, 08:56
Official
Dear Kirshni,
We are glad to inform you that the claim has been reprocessed for payment.
Both the member and the provider will receive the statements as proof of payment.
The query is closed.
Sizwe Hosmed team.
We are glad to inform you that the claim has been reprocessed for payment.
Both the member and the provider will receive the statements as proof of payment.
The query is closed.
Sizwe Hosmed team.