Disappointing service

I am dealing with a deceased estate. We have requested on numerous occasions for a tax certificate up until date of death. My client passed away on the 18 May 2023. Whilst we understand the 2024 tax certificates are not available. Sizwe should be able to give us a manual certificate up until date of death. However, we are getting the run around and are being pushed from pillar to post.

We even resorted to send a email to the complaints division with no luck.

What type of service is this? The call center agents do not understand what a person is asking?

Need help